Refund policy

Refund & Return Policy

At Zenova Sleeps, we want you to be completely satisfied with your purchase.

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

To start a return, please contact us at: zenova.sleeps@hotmail.com

Once your return is approved, we will provide instructions on how to return your item.

Refunds
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos as proof.

We will replace the item or issue a full refund.

Non-returnable items
For hygiene reasons, used pillows cannot be returned.